We always deliver
Computer Services and Solutions
- Cutting Edge
- Cutting Edge
Founded in 2005, First4IT Solutions is a Computer Services and IT Consultancy company based in Taunton, Somerset that genuinely values clients with whom we strive to develop long-term symbiotic working relationships. We listen more than we talk, understand and interpret your requirements carefully and treat your business as if it were our own.
Honesty, Integrity, Transparency and Loyalty are our core values and we consider it a failure if we do not exceed your expectations upon delivery. We differ from other IT providers in that we consider ourselves ’employees’ of your business as opposed to ‘consultants’.
We specialise in providing IT services to Small Businesses and independent consultants and home business owners.
Computer Services we offer
We have extensive experience working with clients from a wide range of industries including
- HR Consultancy
- Sporting Supplies
- Renewable Energy
- HR Consultancy
- Sporting Supplies
- Renewable Energy
The experience we have gained working with companies from a wide range of industries has taught us that understanding our clients problems and offering rapid and cost-effective solutions is the key to developing a long-term and mutually beneficial relationship. We never offer a “One size fits all” solution. We endeavour to understand the market our clients operate within, their needs or the pain points they are experiencing and the impact this is having on their business. We then offer realistic and timely solutions. We believe this approach is paramount to delivering the right solution first time.
We are very proud to have worked with and sustained long term working relationships with the following companies and individuals.
Authentic testimonials are essential to demonstrate credibility.
Here are some Testimonials from our genuine clients, only too happy to endorse us.
“Professional and Dilligent”
“My site has not experienced any down-time”
“Great advice in a clear, friendly, no jargon way.”
“Took the time to understand our business”
“Trustworthy and always goes the extra mile.”
“Sorts out my problems when I am not even in my office”
When I started my own renewable energy business, I knew I needed some good reliable computers and that a backup service was essential. A friend gave me Alan’s name and after meeting him I decided that I wanted Alan to supply the computers and set them up for me, backed up with Alan's remote support service.
This turned out to be a wise move as I now have good quality computers that do what they are supposed to and if I ever do get problems, the remote service works fantastically. Alan often sorts out any problems when I am not even in my office! Thus ensuring my business runs smoothly and efficiently.
“The performance of the business has improved dramatically”
Alan designed the artwork for my van, business cards and workwear. He also wrote an application that helped me quickly and efficiently produce and then email invoices directly to clients with the click of a button having added them to my contacts via my mobile. This effectively reduced my Friday evening administration from 4 hours to 20 minutes - a huge saving. Alan implemented a new logical filing system structure, improving my ability to locate important information quickly and also implemented a local and cloud-based backup solution so my data is always safe and secure.
Finally, Alan developed a new mobile-first responsive website and social media presence which was consistent with my brand. This allowed me to deal directly with potential customers who visited my website in real-time which ultimately improved my conversion. Alan also implemented a PayPal and Stripe gateway to allow customers to pay their bill directly via my website, avoiding the need for me to spend my leisure time collecting.
“Incredibly impressed with Alan’s extensive knowledge”
We were recommended by a friend to Alan at First4it Solutions. We visited him to discuss our requirements and we were incredibly impressed with his extensive knowledge. Alan gave us lots of tips and advice for improving our SEO (Search Engine Optimization).
We gave Alan full access to our website. Alan moved the site to the new server, managed the DNS changeover, tested PayPal and Stripe payment gateways and also added a Pinterest side widget and tag cloud. Alan also redirected our entire catalogue of product URLs to the new site URL's.
Live day went smoothly without a single glitch and we even successfully received orders on the first day! Alan has put an extreme amount of effort into our website and with his expertise on internet technology solutions, we would highly recommend Alan to anyone.
“Developed both my websites, specifically to what I need.”
Alan is always willing to help, however small the problem, plus you always get to work with him, and not a different individual each time you call. Alan's knowledge and experience of the IT world gives me the confidence to rely on his support, without my having to spend ages finding out how to deal with any issues that arise.
“Thank you for putting Taunton Music at the top of the Google Results”
Thank you First4IT for putting Taunton Music right at the top of the Google Search Engine Results Pages for "Music Lessons in Taunton"
“Resolved a long-standing issue I had with Sage Accounting”
I had used the helpline for Sage and was totally frustrated by them and their lack of support. After contacting Alan, we set up a meeting to discuss the problem and why I needed this issue solved and the options if it couldn’t be resolved.
During this initial free consultation, Alan went away understanding my business, the needs and timeframes of the project.
Within 10 days the problem was resolved and through Alan’s understanding of my business suggested other options for timesaving and enhancing the way the business operated.I was extremely impressed with the way everything was handled and resolved so quickly.
Alan is a bubbly and enthusiastic character works with empathy and has a thorough knowledge of IT and how best to use it. First4IT Solutions are now my first port of call for any guidance or support needed and will be recommended to any of my friends as the place to go.
The Charity IT Association
The Charity IT Association is a registered charity with a passion for helping charities get the most from their IT. We are proud to have been selected to offer Tech Surgery and IT Consultancy services to the charities registered on their website. If you are a charity and feel you would benefit from FREE independent and expert advice, then register your charity and the help you require at The Charity IT Association Website
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It's always good to talk
We always love to hear from either current or prospective clients. We are friendly, personable and we don’t baffle you with technical jargon. Our customer service charter is our promise to you that will will answer your enquiry within 24 hours (normally the same day) and provide you with the expert advice, guidance and support that you need.
Our Telephone Numbers
Our Hours of Business
If you are a contracted support client and you have a system issue out of hours and require assistance. Please raise a support ticket through the Client CRM Portal and we will contact you as soon as possible.