“He never says, I don’t deal with that”

Alan has provided me with comprehensive IT support for many years; he’s a one-stop-shop for my website, email and every IT glitch I have.  He responds quickly and normally manages to sort the problem out within hours – sometimes immediately if I’m in a real panic, like getting a proposal out or meeting a deadline.

He has set up my laptops for me from new and also supports macs as I’m now an Apple convert, so he offers service that’s joined-up and never says ‘I don’t deal with’ something.  He’s personable and calm as well as professional and keeps himself well-informed.  He’s passionate about minimising spam.

I’ve moved away from where he works but that doesn’t cause problems as he works really effectively remotely.  He’s certainly someone I would recommend.