Testimonials

“Puts things into simple terms in a manner I can understand”

My wife and I first got to know Alan at First 4IT through a member of the family when our old computer started getting slower and slower. Alan came to our home and quickly established that a larger hard drive was needed. In order to do this work and to give the machine a thorough check over it had to be taken away. The required work was carried out efficiently and to the promised timescale. When our old machine finally became unusable...

“Resolved a long-standing issue I had with Sage Accounting”

Alan of First4IT Solutions Limited was introduced to me by a friend who recommended him to resolve a long-standing issue I had with a computer accounts package called Sage. I had used the helpline for Sage and was totally frustrated by them and their lack of support. After contacting Alan, we set up a meeting to discuss the problem and why I needed this issue solved and the options if it couldn’t be resolved. During this initial free consultation, Alan went away understanding...

“Thank you for putting Taunton Music at the top of the Google Results”

The service & guidance that we have received from Alan at First4IT Solutions has been exceptional. After discussing our personal needs for our line of business, Alan & his team produced an amazing website with a fantastic design & a user-friendly layout. Alan has always been available to guide us through any teething problems we experienced & has always been very helpful & professional. We are delighted with the results & the number of new visitors the site has generated. Thank...

“Developed both my websites, specifically to what I need.”

I have used Alan for our IT and computer services for several years now. He has developed both my websites, designing and building them specifically to what I need. Resulting in two bespoke sites that don’t just use off-the-peg solutions, with a management system that I can easily understand and use. Alan is always willing to help, however small the problem, plus you always get to work with him, and not a different individual each time you call. Alan's knowledge...

“He never says, I don’t deal with that”

Alan has provided me with comprehensive IT support for many years; he’s a one-stop-shop for my website, email and every IT glitch I have.  He responds quickly and normally manages to sort the problem out within hours – sometimes immediately if I’m in a real panic, like getting a proposal out or meeting a deadline. He has set up my laptops for me from new and also supports macs as I’m now an Apple convert, so he offers service that's joined-up...

“Incredibly impressed with Alan’s extensive knowledge”

We wanted to upgrade to a more professional looking website, tablet and mobile friendly store. We were recommended by a friend to Alan at First4it Solutions. We visited him to discuss our requirements and we were incredibly impressed with his extensive knowledge. Alan gave us lots of tips and advice for improving our SEO (Search Engine Optimization). We gave Alan full access to our website. Alan moved the site to the new server, managed the DNS changeover, tested PayPal and Stripe payment gateways and...

“The performance of the business has improved dramatically”

I have used Alan Jones of First4IT solutions now for a number of years. Alan offered me free and useful advice as to how I could improve the profitability of my business. I was hugely impressed with his depth of knowledge and clear business acumen, so I immediately recruited his services to brand my business. Alan designed the artwork for my van, business cards and workwear. He also wrote an application that helped me quickly and efficiently produce and then email...

“Sorts out my problems when I am not even in my office”

I have used First4IT Solutions for the last 3-4 years. When I started my own renewable energy business, I knew I needed some good reliable computers and that a backup service was essential. A friend gave me Alan’s name and after meeting him I decided that I wanted Alan to supply the computers and set them up for me, backed up with Alan's remote support service. This turned out to be a wise move as I now have good quality computers that do...

“Trustworthy and always goes the extra mile.”

Our business benefited from Alan’s wealth of experience and knowledge for over 12 years. He not only provided us with an excellent routine IT service (including software and hardware installation and maintenance and staff training) he created bespoke software solutions and was also involved with design and development of systems which helped us progress as a business. He is personable, trustworthy and always goes the extra mile. I would not hesitate to recommend him.

“Took the time to understand our business”

Without exception, First4ITSolutions has provided excellent IT consultancy to Blackdown Greenroofs for over ten years.  From very small beginnings – just two PCs and four staff -  First4IT developed and built our fully integrated, custom built and server-based system supporting nearly 40 employees. Taking the time to understand the business, building and adapting the system to meet our needs and maximise our productivity was carried out professionally and efficiently.  First4IT’s remote support has also proved invaluable to the business. The response...